Shipping questions – new

Shipping

Delivery time of all products except the Façade Box and the neighborhood bin is normally 1 to 3 days. In addition, take into account delays at PostNL due to the Corona pressure. And with the crowds around special days such as Christmas, Mother’s Day, Ascension Day.

Free shipping above € 50.00 in the Netherlands.

Shipment of worms and worm bins in 2 separate shipments

The worms and the starter packets are sent

Pick up

The worm boxes and worms are shipped from the worm farm in Drenthe. So you can NOT pick up in Amsterdam. However, you can come and see the worm bins by appointment in Amsterdam. Or pick up by appointment in Drenthe. Call to make an appointment.

Returns

Return without giving any reason within 14 days possible, the shipping costs of the return shipment are for your own account. Returning compost worms is not possible, as we want to save the critters the stress of a double trip.

Do you want to return? Send an email with the order number to info@balkonton.nl. Read the full sales and return conditions here.